AutoTrader ‘Instant Cash Offer’ Omnichannel
Allowing users to quickly sell their car by linking the worlds of online and retail.
Hello Lululemon.
UX, UI, Product Design, Omnichannel, Retail
Overview
Design is the intent behind an outcome. I design and lead design on usable Products, Services, Experiences that people love, provide business benefit and are technically feasible.
Believer in user-centered design. Hands-on designer, architect, strategist, researcher and lead with over 18 years experience, designing products that add value and reduce friction. Experience working with highly-functioning, multi-disciplinary, global teams.
Experience in eCommerce, enterprise services, self-service, billing, payments, telecoms, inventory management and a variety of other subject areas.
Communicates natively in the languages of design, technical development or business, – dependent on the audience. At ease mentoring members of the team and strategizing at the executive level.
Have worked closely in multi-functional teams alongside Accenture, Sapient, Hewlett-Packard Enterprise, Wipro, Mphasis, EDS, Amdocs, Dare and more. Mentored by ex-Apple veteran.
Examples of work
Below are a just a few small snapshots from Stephen’s extensive 18+ years UX, Product Design & UI experience.
Please note:
Some detail has been redacted, taking into account for commercially sensitive information. Projects may be presented with gaps in processes and in overview form at times due to the inability to publish project information.
This portfolio aims to demonstrate real life project work, not faux, pixel-perfect case studies. Some projects are displayed with dated UI. They are still presented because timeless, valid UX & product design decisions were made on that project
Dixons Carphone eCommerce
Europes largest electronics retailer.
Vodafone Secure Net
Browsing security for the global telecommunications giant
Vodafone Responsive Content
Responsive content management system for the global telecommunications giant.
Shoes.com Omnichannel
eCommerce and retail shopping experience.
1800-GOT-JUNK Omnichannel
Designing a new online / text-to-book channel.
Build Direct
Transforming mindsets from a UI mindset to a holistic UX, product design mindset.
Autotrader Omnichannel Journey Vision
Vision and education presentation for a personalized omnichannel experience.
Vodafone eCommerce
Allowing users to recharge their phones online.
Vodafone Help & Support
Help center for the global telecommunications giant.
Vodafone Billing, Payments & Acccount Management
My Account for the global telecommunications giant.
Vodafone Summary
Summary of UX & Product Design
Help Center UX Review
Telus Help Center – a critical eye.
Sound Education
Auditory education solution.
Vodafone Onenet – Unified Communications
Merging the world of mobile and traditional telecommunications.
Product Design Interests
A little fun outside of the day-to-day.
Companies
Stephen has worked with some of Europe’s well-known brands, plus some Canadian:
Stephen has also worked closely in multi-functional teams with:
Frameworks & Processes
Below are a few of the frameworks and processes that can be utilized to design great products and services.
Let’s connect
Telephone: +1 778 991 0741
Email: steveisaacpro@gmail.com