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UX, Service Design, Product Design, Strategy

Overview

I’m an avid creator and a7siii owner with extensive 18+ years design experience: diagnosing, strategizing and designing omnichannel user journeys across online, apps, retail and internally. Critical thinker and leader who aligns CX, UX, business and technology needs to create experience strategic roadmaps. Full spectrum experience from start-up to Fortune 500 Enterprise with 400 million customers. Strong stakeholder management, program management and people management experience.

Design is the intent behind an outcome. I diagnose and transform complex cross-channel problems into innovative user-centered solutions. These provide value and reduce friction for the user, whilst achieving business targets.

I’ve worked alongside cross-functional, highly-functioning, global teams using agile and iterative processes. Well versed at working with members of the team or strategizing at the executive level, delivering on the tactical, or developing strategic direction roadmaps.Extensive experience with interaction design, online journeys, omnichannel experiences, and service design across a variety of devices and industries.

Believer in user-centered design process, including: user research (qualitative and quantitive), brainstorming, roadmapping, lo-fi design, detailed design, rapid prototyping, usability testing, etc.

Examples of work

Below are a just a few small snapshots from Stephen’s extensive 18+ years UX, Product Design & Service Design experience.

Please note: Some detail has been redacted, taking into account for commercially sensitive information. Projects may be presented with gaps in processes and in overview form at times due to the inability to publish project information. This portfolio aims to demonstrate real life project work, not faux, pixel-perfect case studies. Some projects are displayed with dated UI. They are still presented because timeless, valid UX & product design decisions were made on that project