AutoTrader ‘Instant Cash Offer’ Omnichannel
Allowing users to quickly sell their car by linking the worlds of online and retail.
Portfolio
UX, Product Design & UI
Hello Shopify
Design is the intent behind an outcome. I lead designers to create seamless user-centered solutions.
- 4 years eCommerce & payments,
- 10 years management.
- 18 years UX & Product Design experience.
- Enterprise international, multi-lingual design for 400m global users.
- Critical thinker, problem solver,
- Manager & mentor.
Manager, strategist, hands-on designer, researcher, facilitator & lead. I collaborate with teams to design usable products, services and experiences that people love, provide business benefit and are technically feasible.
Diagnosing and transforming complex problems into innovative user-centered solutions. Provide value and reduce friction for the user, whilst achieving business targets.
Extensive experience with interaction design, online journeys, omnichannel experiences, and service design across a variety of devices, specializing in eCommerce. Believer in user-centered design process, including: user research (qualitative and quantitive), brainstorming, lo-fi design, detailed design, rapid prototyping, usability testing, etc.
I work alongside cross-functional, highly-functioning, global teams using agile and iterative processes. Well versed at working with members of the team or strategizing at the executive level, delivering on the tactical, or developing strategic direction roadmaps.
Examples of work
Below are a just a few small snapshots from Stephen’s extensive 18+ years UX, Product Design & UI experience.
Please note:
Some detail has been redacted, taking into account for commercially sensitive information. Projects may be presented with gaps in processes and in overview form at times due to the inability to publish project information.
This portfolio aims to demonstrate real life project work, not faux, pixel-perfect case studies. Some projects are displayed with dated UI. They are still presented because timeless, valid UX & product design decisions were made on that project
Lululemon Search and Discovery Keyword Search
Exploring opportunities for eCommerce keyword search and discovery.
Dixons Carphone eCommerce
Europes largest electronics retailer.
Vodafone Secure Net
Browsing security for the global telecommunications giant
Vodafone Responsive Content
Responsive content management system for the global telecommunications giant.
Shoes.com Omnichannel
eCommerce and retail shopping experience.
1800-GOT-JUNK Omnichannel
Designing a new online / text-to-book channel.
Build Direct
Transforming mindsets from a UI mindset to a holistic UX, product design mindset.
Autotrader Omnichannel Journey Vision
Vision and education presentation for a personalized omnichannel experience.
Vodafone eCommerce
Allowing users to recharge their phones online.
Vodafone Help & Support
Help center for the global telecommunications giant.
Vodafone Billing, Payments & Acccount Management
My Account for the global telecommunications giant.
Vodafone Summary
Summary of UX & Product Design
Help Center UX Review
Telus Help Center – a critical eye.
Sound Education
Auditory education solution.
Vodafone Onenet – Unified Communications
Merging the world of mobile and traditional telecommunications.
Product Design Interests
A little fun outside of the day-to-day.
Companies
Stephen has worked with some of Europe’s well-known brands, plus some Canadian:
Stephen has also worked closely in multi-functional teams with:
Frameworks & Processes
Below are a few of the frameworks and processes that can be utilized to design great products and services.
Let’s connect
Telephone: +1 778 991 0741
Email: steveisaacpro@gmail.com